Refund Policy

Last updated: November 13, 2026

30-day money-back guarantee

If you're unhappy with your purchase for any reason, email support@crochetwithgrandma.com within 30 days of buying, from the address you used at checkout, and we will refund the full amount. You don't need to tell us why.

How it works

• We answer within one business day and send the refund to your original payment method.
• Most banks show the money back within 5 to 10 business days.
• After a refund your license ends, and we ask you to delete the downloaded files.

Something went wrong with your order?

If your email didn't arrive, a file won't open or you were charged twice, write to us first. We'll sort it out or refund you, which is far quicker than a bank dispute.

Seller: LF LABS LTD (Company No. 17383169, registered in England and Wales, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom), trading as Crochet with Grandma.