Privacy Policy
Last updated: November 13, 2026
This policy explains how LF LABS LTD (Company No. 17383169, registered in England and Wales, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom), trading as Crochet with Grandma ("we") collects and uses personal information when you visit crochetwithgrandma.com or buy our products. We are the data controller.
1. What we collect
- Order details: your name, email address, billing country and ZIP code, and what you bought.
- Payment details are handled directly by Stripe or PayPal. We never receive your full card number.
- Anything you write to us by email.
- Usage data such as pages visited, device and browser, collected through cookies and advertising pixels like the Meta Pixel.
2. How we use it
- To deliver your products and answer your questions (to perform our contract with you).
- To process payments, prevent fraud and keep tax and accounting records (legal obligation and legitimate interests).
- To email you about your order and, if you agree, about new patterns. Every email has an unsubscribe link.
- To understand which pages and ads work, so we can improve them (legitimate interests, or consent where the law requires it).
3. Who we share it with
Only with companies that help us run the shop: payment processors (Stripe, PayPal), email delivery, website hosting (Cloudflare) and advertising platforms (Meta). We do not sell your personal information.
4. International transfers
Some of these providers process data in the United States and other countries. Where required, transfers are protected by safeguards such as standard contractual clauses.
5. How long we keep it
Order records are kept as long as needed for delivery, support and tax law, generally up to 6 years, and then deleted.
6. Your rights
Depending on where you live (for example under UK GDPR or US state laws such as the CCPA), you can ask to see, correct, delete or receive a copy of your data, object to or restrict its use, and opt out of targeted advertising. Write to support@crochetwithgrandma.com and we will respond within the legal deadline. You may also complain to your data protection authority; in the UK that is the ICO.
7. Cookies
Essential cookies make the site and checkout work. Analytics and advertising cookies tell us which ads bring visitors. You can block or delete cookies in your browser settings.
8. Children
Our products are meant for adults, and we do not knowingly collect data from children under 13.
9. Contact
LF LABS LTD (Company No. 17383169, registered in England and Wales, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom), trading as Crochet with Grandma. Email: support@crochetwithgrandma.com.